Shipping Policy

Last updated: August 2026

At Low Tox Beauty House, our products are carefully packed to ensure they arrive safely and in beautiful condition.

Processing Times

Orders are generally processed and dispatched within 1-2 business days after payment has been received.

During product launches, promotions, public holidays or other busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Within Australia

We currently ship throughout Australia.

Shipping costs are calculated and displayed at checkout based on your order and selected shipping method.

Estimated delivery times provided by the shipping carrier begin after your order has been dispatched and are estimates only. Delivery times may vary depending on your location, public holidays, weather events and carrier delays.

Authority to Leave

Where a parcel is delivered with authority to leave, Low Tox Beauty House cannot be responsible for loss, theft or damage occurring after the carrier has recorded the parcel as successfully delivered, except where required by law.

We recommend selecting a secure delivery address where possible.

Incorrect Shipping Addresses

Please check your delivery details carefully before completing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before dispatch; however, we cannot guarantee changes once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage charges may apply before the order can be resent.

Lost or Delayed Parcels

If your tracking information has not updated or your parcel appears to be significantly delayed, please contact us so we can assist you in investigating the delivery with the carrier.

Low Tox Beauty House is not responsible for delays outside our reasonable control, but we will do our best to assist where a delivery issue occurs.

Damaged Orders

Please inspect your order when it arrives.

If your products arrive damaged, broken, leaking or otherwise affected during transit, please contact us as soon as reasonably possible and provide:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging and shipping parcel

Please retain the damaged product and packaging until we have reviewed your claim, as these may be required for assessment.

Contact Us

For questions regarding shipping or your order, please contact Low Tox Beauty House through the contact details provided on our website.