Returns, Refunds & Exchanges Policy

Last updated: August 2026

We take great care in creating and preparing every Low Tox Beauty House product and want you to be happy with your purchase.

Because many of our products are skincare, personal care, cosmetic and fragrance products, we are unable to accept returns or exchanges simply because you change your mind, particularly where a product has been opened, used, or its seal has been broken.

Change of Mind

Please choose your products carefully.

Unless otherwise agreed by us, Low Tox Beauty House does not offer refunds or exchanges for change of mind, including where:

• You decide you no longer want the product
• You ordered the incorrect product, size or fragrance
• You do not personally like the fragrance, texture or feel of a product
• A product has been opened, used or tested

Fragrance is highly personal and can smell different from person to person. A personal preference regarding a fragrance does not necessarily mean that the product is faulty.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, significantly different from its description, or you receive an incorrect item, please contact us as soon as reasonably possible.

To help us assess the issue, we may ask you to provide:

• Your order number
• Details of the issue
• Clear photographs or video of the product and packaging
• Any other information reasonably required to assess the problem

Please do not dispose of the product until we have advised you that it is no longer required.

Reactions and Individual Sensitivities

Our products contain naturally derived ingredients, including botanical ingredients and, depending on the product, essential oils.

Natural ingredients can still cause sensitivities or reactions in some individuals. We recommend reviewing the full ingredient list before use and performing a patch test where appropriate.

If you experience irritation or discomfort, discontinue use.

An individual sensitivity or reaction does not automatically mean that a product is faulty. 

Return Shipping

Where a return is required because a product is faulty, damaged, or incorrect, please fill in a contact us form on our website and we will provide instructions regarding the appropriate return process.

Please do not send products back without first contacting us.

Refunds

Once an approved refund has been processed, it will generally be returned to the original payment method.

The time taken for funds to appear in your account will depend on your bank or payment provider.

Contact Us

For return, refund or product concerns, please contact Low Tox Beauty House through the contact details provided on our website and include your order number where possible.